From a very young age, my purpose was clear: to build an organization that would not only drive the economic growth of our country, but also become a source of quality employment for people who share that same ambition. My friends often describe me as a visionary entrepreneur, but I consider myself, above all, someone who knew how to listen to the needs of the market at the right moment.
The seed of C&C Services was planted while I was working in the legal department of a well-known Colombian bank. In my role managing legal portfolios, I identified a neglected reality: many debtors wanted to meet their obligations, but they could not find the appropriate mechanisms for conciliation or restructuring. This lack of options closed the door to financial reintegration and new opportunities.
That is why, in September 2004, I decided to transform my experience and personal values into my own project. We began by offering consulting services to the financial sector, with the firm conviction that a humane and technically sound approach to debt collection could change the rules of the game.
Our story took a major step forward thanks to the trust of Banco Davivienda, our first client, with whom we began operations in Bogotá. That opportunity allowed us to understand that the market needed more than legal advice; it needed a comprehensive partner in business processes. By 2005, we evolved toward the BPO model, consolidating our three strategic lines: Legal, Risk, and Call and Contact Center services. Since then, our growth has been constant and has been built upon five non-negotiable pillars: passion, integrity, innovation, social impact, and excellence.
Although we were born with DNA rooted in portfolio management, today we are a strong reference in tele-sales and customer service. I am proud to say that I now lead a team of more than one thousand collaborators across three national offices, serving more than 30 B2B clients in diverse sectors such as healthcare, banking, insurance, communications, the real sector, and fintech, with a reach that now extends throughout Latin America.
My vision for the future is clear: to remain at the forefront of technology. We continue to innovate and develop integrated tools that enhance our clients’ results, always with a focus on expansion and operational excellence.