We are a company with more than 21 years of experience in the market, specialized in providing solutions to strengthen risk cycles. We offer alternatives for origination, maintenance, and portfolio recovery processes.
In the implementation of BPO services, we work with high-quality methodological standards that allow us to optimize processes and guarantee results that maximize the profitability of our clients’ operations, enabling them to focus on their core business.
We focus on delivering high-quality Contact Center and BPO services, supported by talented professionals who generate value for our clients. Our work is based on innovative practices, experience, and strong market expertise, seeking responsible development that positively impacts society.
Specialized and stable talent with low turnover and continuous knowledge transfer.
To establish ourselves as the best strategic partner, offering a BPO service model that by 2030 transcends borders, delivering operational excellence highly recognized within the industry.
We work for the benefit of the community, the environment, gender equality, and racial inclusion.
Every activity we perform in each area of the company is carried out with high quality standards.
We take ownership of every process, guiding our work toward fulfilling what we promise to our clients, collaborators, and partners, ensuring results, service quality, and respect for established agreements.
We manage every operation with ethics, confidentiality, and responsibility, ensuring reliable service that protects our clients’ information and interests.
From a very young age, my purpose was clear: to build an organization that would not only drive the economic growth of our country, but also become a source of quality employment for people who share that same ambition. My friends often describe me as a visionary entrepreneur, but I consider myself, above all, someone who knew how to listen to the needs of the market at the right moment.
The seed of C&C Services was planted while I was working in the legal department of a well-known Colombian bank. In my role managing legal portfolios, I identified a widespread reality: many debtors wanted to meet their obligations, but they could not find appropriate mechanisms for reconciliation or restructuring. This lack of options closed the doors to financial reintegration and new opportunities.
That is why, in September 2004, I decided to transform my experience and personal values into my own project. We started by offering consulting services to the financial sector, firmly believing that a more humane and technical approach to debt management could change the rules of the game.
Our story took a major step forward thanks to the trust of Banco Davivienda, our first client, with whom we began operations in Bogotá. That opportunity allowed us to understand that the market needed more than legal advice—it needed a comprehensive partner in business processes. By 2005, we evolved toward the BPO model, consolidating three strategic lines: Legal, Risk, and Call & Contact Center services. Since then, our growth has been constant and grounded in five non-negotiable pillars: passion, integrity, innovation, social impact, and excellence.
Although we were born with DNA rooted in portfolio management, today we are a strong reference in tele-sales and customer service. I am proud to say that I now lead a team of more than one thousand collaborators across three national offices, serving over 30 B2B clients in diverse sectors such as healthcare, banking, insurance, telecommunications, real estate, and fintech, with a reach that extends throughout Latin America.
My vision for the future is clear: to remain at the forefront of technology. We continue to innovate and develop integrated tools that enhance our clients’ results, always focused on expansion and operational excellence.
Pablo César Castañeda
